FAQs
1. How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is successfully received.
2. How long does shipping take?
Estimated delivery times:
- EU: 6–15 business days
- USA: 6–15 business days
3. Do you ship internationally?
Yes, we currently ship to the EU and USA.
4. Are shipping times guaranteed?
No, shipping times are estimates and may vary due to external factors like customs or carrier delays.
5. Can my order arrive earlier than expected?
Yes, in some cases your order may arrive before the estimated timeframe.
6. Will I receive tracking information?
Yes, once your order ships, you’ll receive a confirmation email with tracking details (if available).
7. Why is my tracking number not working?
Tracking numbers can take a few business days to activate after shipment.
8. Do you ship on weekends or holidays?
No, orders are not processed or shipped on weekends or public holidays.
9. What if there is a delay in my order?
Delays can happen due to customs, weather, or carrier issues. If your order is significantly delayed, we’ll notify you via email.
10. What happens if I entered the wrong shipping address?
Please ensure your address is correct at checkout.
Hartlys is not responsible for orders shipped to incorrect addresses.
11. What should I do if my package is lost?
If your package is lost, contact us within 7 days, and we’ll assist you in resolving the issue.
12. What if my order arrives damaged?
If your item arrives damaged, please reach out within 7 days of delivery with details and photos.
13. Why might my order take longer than expected?
Delays may occur due to:
- Customs clearance
- Carrier delays
- Severe weather
- Peak shipping periods
14. Do customs affect delivery time?
Yes, customs processing can extend delivery time, especially for international shipments.
15. How can I contact customer support?
You can reach us at:
📧 support@hartlys.com
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